Why are we better for delivery than our rivals?

We employ our own drivers who drive our own vans.  Our rivals deliver using only couriers.  

We take all packaging away with our room of choice delivery.  Most rivals do not offer this. 

Our drivers aren’t in a rush. Other furniture services will have double the daily workload.  

We deliver at reasonable times. Other delivery services will start their deliveries at 6am. 

Our delivery team take more care of our goods. Other couriers can be rough handling furniture.

We fit handles on all furniture especially mirrored. Most rivals will not do this. 

We quality control all items before they leave our warehouse. Our rivals rarely do this.

Our drivers are always courteous. At Nicky Cornell we care about customer service.

Nicky Cornell’s Return Policy 

We understand that you may wish to return your order. If this is the case please notify our sales team within 14 days of delivery and keep all packaging. We will either arrange a collection (charges apply) or you are able to do this yourself.   

*Please note goods returned that are in excess of £1200 will incur an additional 20% restocking fee. Unfortunately we cannot accept returns on any clearance items, mattresses or items that have been bespokely altered for you. Trade orders are unable to be returned/cancelled. *Please be aware that if you have signed the damage disclaimer we are unable to accept your return

If delivery fails

Once you have confirmed your delivery slot & our drivers arrive to find that no one is at the property, there will be a £60 aborted delivery and a re delivery fee payable. If the delivery is being carried out by one of our external partners and the delivery fails once accepted, you will be liable for the return and re delivery cost.

Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice so we can avoid lost fees. A minimum of 48 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

Delivery of larger items of Furniture 

Please ensure that your chosen items of Furniture will fit in your room and that you have checked the access route. If your item is going above ground floor, please check that this will fit up the staircase and that you have no tight turns or low ceiling points before placing an order. Upon delivery, should the items not fit for any reasons, there will be a return fee and a 20% restocking fee deducted from the final refund. If you are unsure a site visit can be arranged at a cost of between £50 to £80. This will be refunded back as a credit if you then place an order.

Cancelling orders

Once an order has been placed and goods have been purchased in to fulfill the order, should the buyer then decided to cancel after 14 days of ordering a 20% restocking fee will be deducted from the final refund.

If the order contains Clearance/Outlet items, Nicky Cornell Ltd have removed the items off of sale from the website if you then decide to cancel (after 14 Days) any of the items there will be a restocking fee of 20% of the cost of that item added to the final settlement.

Condition of your furniture 

As soon as the item(s) arrive, please check them thoroughly. It's rare, but items can sometimes be damaged on their way to you. Please let us know within 48 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for you.

We provide storage for up to 4 months FOC.  However, after this time there will be a £75.00 per month storage fee charged per order.

For items where unwrapping and assembly was not carried out in your home by our own delivery team please ensure the returned goods are placed in their original packaging. If you select our Room of Choice Delivery (White Glove) and you are unsure of any items, you must ask the Driver to leave the packaging with you upon delivery.   Failure to retain packaging, will affect your ability to return any items. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you (unless we have agreed general usage until an alternative arrives from us) We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product.

For further information please see our returns page